e-Care Plans

Rethinking Care Management: Delivering High Quality Care, Across the Continuum, Efficiently

Health reform is bringing significant changes to the health care industry. Breakthroughs in technology, such as the Internet and mobile phone applications, have changed the way hospitals and providers can care for patients. Resource constraints challenge organizations to provide the best possible care in the most efficient manner. Comprehensive patient informing and communication are resource intensive but necessary to improve patient satisfaction and outcomes while decreasing risk. Preventable readmissions that stem from fragmented and non-standardized care will increasingly affect the hospital's bottom line.

This "perfect storm" requires competitive hospitals who want to retain a leadership position in their communities to rethink how care should be delivered while keeping patients first and staff satisfaction on the rise. This presents an opportunity for hospitals to change the game by:

• Shifting focus to an expanded care team including patients, families, PCPs, and technology as key members of your strategy
• Supplementing resource constraints with technology by automating best practices, education, and follow-up communications throughout the continuum of care
• Improving physician and staff satisfaction by offering additional support to their patients
• Leveraging technology to share information designed specifically to empower the patient, their caregivers and related providers through a secure portal available through your public website
• Connecting patients with information to make informed decisions about their healthcare based on accurate, unbiased information, that is delivered to the right person at the right time
• Capturing data to measure trends and improve care delivery processes in your organization

"Click and Go" High Quality Care

NorthPoint Domain's e-Care Plans standardize and disseminate information provided to patients using an automated, customizable timeline so you can guide, influence, and identify at risk patients before and after they leave your hospital. E-Care Plans was designed based on the findings of published research related to hospital discharge and patient education best practices.

NorthPoint Domain offers pre-developed e-Care Plans for diseases such as Heart Failure. Alternatively, clients can choose to outsource the development of a custom Care Plan to our professional services division or build their own using internal resources. NorthPoint Domain's professional services include: medical writers, creative designers, clinical implementation consultants, training services, and engineering staff.

With NorthPoint Domain's e-Care Plans, you create:

• Phone text and e-Minders for appointments and medications
• User-friendly discharge booklets and calendars (printable or online): Store to patient portal, share, send, print, or fax care plans to family members or other providers
• Automated messaging of patient education assets based on a timeline (before and after discharge)
• Automated surveys to collect data from patients at timed intervals
• Triggers for nursing remediation based on patient responses (optional)
• Online "teach back" quizzes
• Self-management online diaries and symptom trackers
• Pre-admission surveys to identify barriers to self-management
• Ability to create hospital-wide e-Care Plans for key diseases (e.g., heart failure, pneumonia, acute MI, renal failure, chemotherapy, stents, stroke, or neonatal care)
• Support for inpatient and outpatient care setting
• Options for use — monitor patient progress online or "set it and forget it"

Find out more about our professional services division.

Client Spotlight

Baylor Nursing team uses NorthPoint Domain to conduct a study comparing quality of life and and overall experience scores between PCI patients who receive the usual discharge education and those who participate in a 6-month post-discharge website education and follow-up phone call intervention. To learn more, contact sales@npdinc.com